When your refrigerator is on a fritz, and your stove is acting stubborn, you have no choice but to seek professional help. Basic tasks like fixing a light bulb and replacing the rubber gasket are things you can tackle on your own.
However, major projects like repairing a damaged appliance need an expert. Though the assistance can get costly, it is worth the money spent. Here are a few things that you should take into account before deciding on the best appliance repair service provider.
- Look out for the right repair service
Any excellent repair process starts with a dependable company. One of the best ways to know a suitable repair service provider is to talk to friends, neighbors, and work colleagues about it. Ask questions about the service provided, the results of the services, and the surcharges involved. Another thing to do is to look up the company online and check customer reviews.
- Make Inquiries
Once you have shortlisted a couple of prospects, it is now time to email or calls and makes inquiries. Start with basic questions and compare their minimum fee charge. The minimum fee charge is generally the cost involved in coming over to your place and checking the damaged appliance.
- Cost of Repairs
There are no standards set for appliance repair costs, and it can vary from company to company. A smart way of saving some money on the repair cost is to find an independent, local technician with excellent skills. However, make sure that you check his license and working rights before handing him over your appliance.
- Calculation of the bill
Most of the bills for appliance repair are calculated based on the extent of the damage. Always check on the final bill after the appliance fix. The law should be a combination of spare parts, labor, and service fee. Ensure that you pay the bill only after you are satisfied with the service provided.
- Repair v/s Replace
There are various ways of keeping the cost of the appliance repair low. The first one is to ideally know the difference between what to repair and what to replace. The average lifespan of an appliance is between 8-10 years.
While it may last longer, the cost of repairing an old broken appliance added with its high potential to break again may make replacing the appliance a better option.
- Save big money on the appliance repair
Additionally, you can reduce costs by being extremely detailed about the problem, much before the technician arrives. This means providing symptoms of the problem in detail along with the year of manufacturing, serial number, and model in question.
Often, an experienced technician can make an interim judgment and get suitable parts with him. This can help you save on the labor and the time consumed to repair the appliance.
- Provision of customer service
The customer service of any company is the key. Always opt for a service provider who is professional enough to take care of the appliance if it again breaks down. Also, it is essential to gauge the way the service providers respond on the phone. They should ideally be polite and courteous.
- Licenses and certification
While getting your appliance repaired, make sure the person you are hiring has a valid license to finish the job at hand. Furthermore, check if he is qualified enough to deal with the product. You do not want to damage your appliance further.
- Check on the availability
For our busy lives, it is imperative to find a technician that will fit comfortably within your schedule. If you are someone who works regular office hours, it can get tough to arrange for a professional who will work around your busy schedule.
Look for an appliance repair technician that is willing to work odd hours for you (if the appliance needs to be fixed at home).
- Emergency services
In addition to the availability, it also makes sense to check for the emergency services the repair company provides. Hypothetically, if your air conditioner was to break down at 10 pm on a hot summer evening and you did not want to wait for the business hours to resume.
Some companies provide emergency services depending on the graveness of the situation. If your service provider promises emergency services, definitely give him an upper hand.
- Set a time frame
It is crucial to ask questions regarding the time within which the technician intends to return the appliance. Having a time in mind helps you find alternatives to that appliance; in case it is an everyday essential.
Knowing the time required to fix the damage also enables you to understand the gravity of the situation.